PC PROBLEM? I-EASYFIX MO NA YAN!
Outright replacement program
Palit agad, walang bayad!
OUR EXCLUSIVE IN-HOUSE
WARRANTY SERVICE
NOW UPGRADED!
EasyFix is the only warranty program in the Philippines that offers our guaranteed PALIT AGAD, WALANG BAYAD service for your computer essentials! We’ve partnered up with your favorite tech brands to give you a quick, easy, and hassle free outright warranty experience.
COVERED ITEMS HERE
COVERED ITEMS HERE
EasyFix is the first and only limited warranty service in the Philippines that offers free outright replacement for your computer essentials in case of material and workmanship defects. We've partnered with your favorite tech brands to ensure a quick and easy warranty experience.
Products covered by EasyFix are entitled to outright replacement within one year of date of purchase which gives you zero downtime and unparalleled peace of mind. You can return your defective product to any EasyPC branch and get it replaced on the spot! (Replacement may take 7 to 15 days if bought and returned through Lazada or Shopee.) Terms and Conditions Apply.
Four types of warranty:
Warranty – Products
under EasyFix are entitled to outright replacement for one year after the
date of purchase. Terms and Conditions Apply.
Warranty – Products
under EasyFix are entitled to outright replacement for one year and six months after
the date of purchase. Terms and Conditions Apply.
BUY
Check your item for the EasyFix Warranty sticker or badge when you purchase from EASYPC online or offline.
CHECK
If there's a sign of trouble, bring or send it to your nearest EASYPC branch for checking.
REPLACE
Experience our free outright replacement program.
1-year Service Warranty – Products covered by the standard warranty are entitled to repairs/refurbishment within one year of purchase. The process usually takes 15 to 30 days. Terms and Conditions Apply.
7 days Outright Replacement – Products are entitled to outright replacement within seven days of purchase. Terms and Conditions Apply.
WHAT IS COVERED
BY THE WARRANTY:
EasyPC warrants its products contained in their original packaging against material and workmanship defects when the products are used normally for their intended purposes.
WHAT IS NOT COVERED
BY THE WARRANTY:
- Demo units, clearance units, freebies and giveaways
- Consumables, e.g. ink, toner, batteries, etc.
- Software, e.g. incompatibility issues, loss or corruption of data
Here is a list of all products covered by EasyFix. We are working with our partner brands to add more products soon!
RETURN OPTIONS
You can choose the most convenient return option for you!
Online to Branch easy warranty process (Terms and Conditions Apply) – Whether you purchased the product from an EasyPC branch or online platform (Lazada, Shopee, EasyPC website) you can have it warrantied at your nearest EasyPC branch. Your unit will be replaced on the spot as long as stocks are available.
Standard online process (Terms and Conditions Apply) – If you purchased the product through online platforms (Lazada, Shopee) and should you find yourself outside the vicinity of an EasyPC branch, you may still use the platform’s reliable online return process with a turnaround time of 7-15 days.
Courier drop off and pick up in store (Terms and Conditions Apply) – You do not have to personally come to the EasyPC branch and return the product yourself. You may book any courier service, pay for the delivery fee then have the defective unit delivered to the branch for warranty processing. A replacement unit will then be prepared for you within the day (cutoff times apply) and you will be notified accordingly. Then you may book your courier service of choice and have the replacement unit delivered to your address!
HELPFUL LINKS
LAZADA
I need to return an item. Return FAQSHOPEE
How do I raise a return/refund request.EASYFIX TERMS AND CONDITIONS
Return requirements:
1. You must provide all of the following when claiming for warranty.
- Proof of Purchase – Sales Receipt, Sales Invoice
- Original Box with no damage or minimal damage
- Complete accessories
- EasyPC Warranty sticker
Note: In case of absence of any of the above requirements, the product may still be eligible for service warranty, but must be returned to the same store where the product was originally purchased.
2. Product must pass all the inspection checks and troubleshooting performed by authorized EasyPC personnel.
Exclusions:
- Tampering, e.g. broken seal, missing/replaced wirings and screws, unauthorized soldering and alterations, etc. Defaced, erased or tampered serial numbers
- Physical damage, e.g. broken parts, water damage, corrosion, burns, etc or any damage caused by the customer, e.g. damage due to product incompatibility, misuse, abuse, faulty installation, improper handling, wrong voltage applied, dropped, stepped on, chewed by dog, etc.
- Acts of God / Force majeure – floods, earthquakes, and other natural catastrophes that cause damage or malfunction to the products
- Out of warranty (past the 1-year warranty period)
- In case of dead pixels on monitors, one to four scattered dead pixels are considered acceptable by the supplier and not counted as manufacturing defect, therefore not eligible for replacement.
Note: Presence of any of the above will automatically void your warranty. Please take the necessary precautions in handling your items.
-
How does EasyFix work?
Our vision is to create a replacement process for defective items minus the hassles and long waits. We've partnered up with your favorite brands to ensure that our customers get the best value and security for their purchases with EASYPC.
-
How is EasyFix different from standard warranty?
We replace your returned item outright, provided that it is covered by EasyFix and confirmed eligible for replacement upon check-up.
-
How long does EasyFix warranty last?
Our warranty coverage varies per item, so be sure to check the EasyFix sticker on yours to find out its duration.
-
Is my purchase covered by EasyFix warranty?
If you find an EasyFix sticker on your item box and the item itself, you're all set. These will tell you the period of your EasyFix warranty coverage. If you're not sure, you can also ask us on m.me/easypcph or through our experts in-store.
**Note: we can include an image of the EasyFix box and item stickers if possible
-
How do I file my EasyFix warranty claim?
The easiest way is to go to m.me/easypcph, or you can visit your nearest EASYPC branch. Check our list of stores here.
-
What should I bring when filing an EasyFix warranty claim?
Make sure you have your item and your receipt with you. The item must be in its original box complete with all accessories. It should also be presentable and show no signs of physical damage (ex. missing parts, extensive scratches, damaged wires, etc.).
Basta PC problem, I-EASYFIX mo na yan!
Palit agad, walang bayad!
Ask us about EASYFIX today!
Get in touch with us
EasyPC Branches
Visit us at any of our branches.